Case Study

Osler Knowledge Portal

Knowledge management solution leveraging SharePoint faceted search

About Osler

Osler is recognized for the breadth and depth of its practice in business law and is consistently ranked as one of Canada’s top firms. With more than 400 lawyers working together from offices across Canada in Toronto, Calgary, Montréal, Ottawa and an office in New York, Osler undertakes mandates that cross Canada’s provincial borders as well as mandates that cross international borders.capability, and people—provides a touchstone for its vision.

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Challenge

Olser was managing the firm’s Knowledge Management collection in a legacy database application (inMagic). The collection had grown to 30,000 documents and presented the following challenges:

  • Poor search experience
  • Limited metadata management capabilities
  • No integration with the firm’s SharePoint portal platform

Solution

V51 conducted workshops with Osler’s knowledge management experts. We distilled the key elements of a successful precedent management strategy and recommended leveraging SharePoint’s faceted search web parts and SharePoint document libraries:

  • Ajax search and metadata look-ups
  • SharePoint 2010 Search
  • Faceted Search Web Parts
  • Custom search results

Highlighted Results

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Improved KM Process

SharePoint has improved the entire process of gathering, tagging and presenting reusable work product.

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Improved Document Management

SharePoint provides a powerful interface for managing documents and metadata allowing more documents to be added to the collection.

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Faster Search

SharePoint search, along with faceted filtering, allows users to find relevant documents faster.

Screenshots

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